Legal

Refund Policy

Last updated: January 1, 2026

At Hospitality Afterhours, we believe in complete transparency around money. Our refund policy is simple, fair, and designed to protect you. Here is exactly what to expect.

Application Refunds

✓ Declined Application — Full Refund

If your membership application is not accepted, you will receive a complete refund of any payment made. This is processed automatically within 5–7 business days. No questions asked, no fees deducted.

✓ Accepted Application — No Refund on First Month

Once your application is accepted and your membership is activated, the first month's payment is non-refundable. You have immediate access to all benefits of your tier from the moment of acceptance.

Ongoing Membership Refunds

Memberships are billed on a monthly recurring basis. The following applies:

You may cancel at any time — cancellation takes effect at the end of your current billing period
No partial refunds are issued for unused days within a billing cycle
If you are charged in error, contact us immediately and we will issue a full refund

Founding Partner Refund Policy

Founding Partner — $299 / month

The Founding Partner tier is a permanent legacy membership. The $299/month rate is locked in for life. If a Founding Partner cancels, the founding status is permanently forfeited and cannot be reclaimed at the founding price. The standard refund policy applies to the month of cancellation.

Event Refunds

Event cancelled by Hospitality Afterhours: Full refund issued within 5–7 business days
Member cancellation 7+ days before event: Full refund
Member cancellation within 7 days of event: No refund — the seat may be transferred to another member upon request
No-show: No refund

How to Request a Refund

Email us at hello@hospitalityafterhours.ca with your name, membership tier, and reason for the refund request. We respond to all refund inquiries within 2 business days.

Processing Time

Approved refunds are processed within 5–7 business days. Depending on your bank or card issuer, the funds may take an additional 3–5 business days to appear in your account.

Questions? Contact us at hello@hospitalityafterhours.ca
We are committed to handling every refund request with the same care and professionalism we bring to every member interaction.